This week’s Alertbox, the newsletter from the usability research firm Nielsen Norman Group, led with a short framework for deciding when to tell people that AI helped create a piece of content. Their summary says disclosure can cost you some…
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→ An AI help assistant is only as good as the help pages it reads
The Content Wrangler, a newsletter for people who write documentation and help content, used a glossary entry on “enabling capabilities” (the behind-the-scenes abilities that make another one possible) to walk through what an AI customer assistant depends on. Their example…